Refund and Returns Policy

At Zylvoria, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our team is available to assist with a clear and straightforward return process.

Return Period

You may request a return within 60 days of the delivery date.

Return requests submitted after the 60-day period may not be eligible for a refund or exchange.

Eligible Returns

Zylvoria accepts returns for both defective and non-defective products that meet the requirements of this policy.

Eligible products should be returned with:

All included accessories
Product manuals
Original parts and components
Original packaging whenever reasonably possible
Proof of purchase or order information

Customers must contact our support team and receive return authorization before sending any product back.

Free Return Shipping

We offer free return shipping on approved eligible returns within the United States.

Free Return Label

Once your return request is reviewed and approved, Zylvoria will send a prepaid return shipping label by email at no cost.

Print the label and attach it securely to the return package according to the provided instructions.

Products returned without authorization may experience delays and may not qualify for a refund.

Return Condition

Non-Defective Products

Non-defective products must generally be returned:

New and unused
Uninstalled
In their original condition
With all included accessories and manuals
In the original packaging whenever possible

Products showing signs of use, installation, damage, missing components, or unauthorized modification may not qualify for a full refund.

Defective Products

Defective products may be opened, assembled, or tested only to the extent reasonably necessary to identify the issue.

Products damaged because of misuse, abuse, improper installation, unauthorized repair, modification, neglect, or improper handling are not considered defective and may not qualify for return.

How to Request a Return

To begin a return, contact Zylvoria at support@zylvoria.com and include:

Your full name
Order number
Product name
Reason for the return
Description of any defect or issue
Photographs or videos where applicable

Our support team will review the request and provide return authorization, packaging guidance, and a prepaid return label when the return is approved.

Refunds

Once the returned product has been received and inspected, we will notify you of the return decision.

Approved refunds will be processed within 7 business days after inspection.

Refunds are issued to the original payment method used for the purchase.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Original expedited shipping charges or optional delivery-service fees, where applicable, may not be refundable unless the return resulted from an error by Zylvoria.

Partial or Reduced Refunds

A partial or reduced refund may apply when a returned product:

Is missing accessories, manuals, parts, or packaging
Shows signs of use beyond reasonable inspection
Has been installed or assembled
Is returned in a condition different from when it was delivered
Has been damaged after delivery
Requires cleaning, repackaging, or replacement components

Any deduction will be based on the condition of the returned product and communicated during the inspection process.

Exchanges

We offer exchanges for eligible products requested within the 60-day return period, subject to product availability.

If the requested replacement is unavailable, we may offer:

A comparable product
Store credit where agreed
A refund to the original payment method
Another appropriate resolution

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging
A photograph of the shipping label where applicable

Please retain the product and all original packaging while the issue is being reviewed.

Our support team will assess the request and provide an appropriate solution, which may include replacement parts, an exchange, a replacement product, or a refund.

Large and Oversized Products

Large products, including lawn equipment, generators, storage sheds, and above-ground pools, may require special return arrangements or freight transportation.

Customers should not arrange independent return shipping for oversized products unless instructed to do so by Zylvoria.

Our support team will provide return instructions and coordinate an approved carrier where required.

Non-Returnable Items

The following items may not qualify for return unless they arrived defective, damaged, or incorrect:

Used consumable items
Fuel, oil, fluids, or hazardous materials
Personalized or specially ordered products
Products damaged through misuse or improper installation
Products with removed or altered serial numbers
Items returned without required components
Products sent back without authorization
Final-sale products clearly identified as non-returnable before purchase

Your statutory rights are not affected where applicable.

Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Please contact us promptly after placing the order if you need to request cancellation.

Cancellation cannot be guaranteed once an order has been processed, prepared for shipment, or transferred to the carrier.

If the order has already shipped, it must be handled according to this Return & Refund Policy.

Refused and Undeliverable Deliveries

Customers should contact us before refusing delivery.

Orders returned because of an incorrect address, repeated unsuccessful delivery attempts, or refusal without prior authorization may require review before a refund is issued.

Any charges not covered by our free-return terms may be deducted from the refund where permitted and clearly applicable.