At Zylvoria, we respect your privacy and are committed to protecting the personal information you provide through our WordPress website. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

By accessing or using our website, creating an account, submitting a form, or placing an order, you acknowledge the practices described in this policy.

Information We Collect

We may collect the following information when you use our website:

Personal and Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Payment Information

We may collect information related to your purchases, including:

  • Products ordered
  • Order history
  • Shipping details
  • Billing details
  • Payment status
  • Refund and return information
  • Warranty-related information

Payments may be processed securely by third-party payment providers. Zylvoria generally does not directly store your complete credit or debit card details.

Account Information

When you create an account, we may collect your:

  • Username
  • Password
  • Saved addresses
  • Order history
  • Account preferences

Passwords are stored in an encrypted or hashed format through our WordPress and e-commerce systems.

Website Activity

We may automatically collect technical and usage information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Products viewed
  • Items added to your cart
  • Date and time of visits
  • Website interactions and navigation activity

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order confirmations and tracking updates
  • Manage returns, refunds, exchanges, and warranty requests
  • Create and maintain customer accounts
  • Respond to customer service inquiries
  • Detect fraud and unauthorized transactions
  • Protect the security of our website
  • Improve our products, services, and website experience
  • Send marketing communications where permitted
  • Comply with legal, tax, accounting, and regulatory obligations

Comments and Product Reviews

When visitors leave comments or product reviews, WordPress may collect the information entered in the form, along with the visitor’s IP address and browser information to help detect spam.

An anonymized string created from your email address may be provided to an avatar service to determine whether you use that service. After your comment is approved, your profile image may be publicly visible alongside your comment.

Please do not include sensitive personal information in public comments or product reviews.

Media Uploads

If you upload images to our website, you should avoid uploading files containing embedded location data, including EXIF GPS information.

Visitors may be able to download images from the website and extract location information contained within them.

Contact and Support Forms

When you submit a contact form, return request, warranty request, or customer support inquiry, we may collect:

  • Your name
  • Email address
  • Phone number
  • Order number
  • Product information
  • Your message
  • Photographs, videos, or other files you provide

This information is used to respond to your request, review your case, and maintain customer support records.

Cookies

Our WordPress website uses cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember your login status
  • Save account preferences
  • Maintain secure website sessions
  • Remember previously viewed products
  • Improve website functionality and performance
  • Measure website traffic
  • Support fraud prevention and security
  • Personalize certain website features

When leaving a comment, you may be offered the option to save your name, email address, and website in cookies for convenience.

Login cookies may remain active for a limited period depending on whether you select the “Remember Me” option.

You may block or delete cookies through your browser settings. Disabling cookies may prevent certain website features, including the cart, checkout, and customer account, from functioning correctly.

Embedded Content from Other Websites

Pages on our website may include embedded content such as:

  • Videos
  • Maps
  • Images
  • Social media posts
  • Product information
  • Other third-party content

Embedded content behaves in the same way as if you visited the third-party website directly.

These websites may collect information about you, use cookies, include additional tracking technologies, and monitor your interaction with their content.

We recommend reviewing the privacy policies of those third parties.

Analytics and Tracking

We may use analytics, advertising, and performance-measurement services to understand how visitors use our website and improve our products, services, and marketing.

These services may collect information such as:

  • IP address
  • Device type
  • Browser information
  • Pages visited
  • Website interactions
  • Referral source
  • Approximate location
  • Purchase and conversion activity

Where required, analytics and advertising cookies will be used according to your consent, browser settings, and applicable law.

Who We Share Your Information With

Zylvoria does not sell or rent your personal information.

We may share necessary information with trusted service providers, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • WordPress service providers
  • WooCommerce and e-commerce service providers
  • Email and customer support platforms
  • Fraud prevention and security services
  • Analytics providers
  • Advertising and marketing platforms
  • Accounting, legal, and professional advisers

These providers receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our rights, customers, business, website, or the public.

Password Reset Requests

If you request a password reset, your IP address may be included in the password reset email as part of WordPress security procedures.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example:

  • Comments and related metadata may be retained indefinitely so follow-up comments can be recognized automatically
  • Account information may be stored while your account remains active
  • Order records may be retained for accounting, tax, fraud prevention, warranty, and legal purposes
  • Customer support records may be retained to resolve future questions or disputes
  • Marketing information may be retained until you unsubscribe or request deletion

Some information may continue to be stored when retention is required for legal, security, accounting, warranty, or transaction-record purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Request a copy of the information we hold about you
  • Object to or restrict certain uses of your information
  • Withdraw marketing consent
  • Unsubscribe from promotional communications
  • Manage cookies through your browser or available cookie settings

Certain information may need to be retained for legal, security, accounting, warranty, fraud-prevention, or transaction-record purposes.

To submit a privacy request, contact us at support@zylvoria.com.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, disclosure, alteration, or loss.

These measures may include:

  • Secure website connections
  • Restricted administrative access
  • Password protection
  • Security monitoring
  • Regular software and plugin updates
  • Trusted payment-processing services
  • Fraud-detection and website-security tools

However, no website, storage system, or internet transmission can be guaranteed to be completely secure.

Data Transfers

Some service providers may process or store information outside your state or country.

When information is transferred, we take reasonable steps to ensure it is handled according to applicable privacy and security requirements.

Children’s Privacy

Our website and products are not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided personal information through our website, please contact us so we can review and remove it where appropriate.

Third-Party Websites

Our website may contain links to third-party websites.

Zylvoria is not responsible for the privacy practices, content, policies, or security of external websites. We recommend reviewing their privacy policies before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our WordPress website, services, plugins, business practices, or legal requirements.

Any updated version will be posted on this page. Continued use of our website after an update means you acknowledge the revised policy.

Contact Us

For privacy questions, data requests, or concerns, please contact:

Phone: +1 (937) 946-2665
Email: support@zylvoria.com
Address: 305 Greif Pkwy, Delaware, OH 43015, United States