At Zylvoria, we aim to provide clear, reliable, and timely shipping throughout the United States.

Shipping Area

We currently ship to eligible addresses within the United States only.

We do not offer international shipping.

Order Cut-Off Time

Orders placed by 10:00 AM Eastern Time (ET), Monday through Friday, begin processing the same business day.

Orders placed after the cut-off time, on weekends, or on U.S. public holidays begin processing on the next business day.

Processing Time

Orders are processed and prepared for shipment within 1–2 business days.

Business days are Monday through Friday, excluding U.S. public holidays.

Shipping and Transit Time

After shipment, standard delivery usually takes 3–5 business days.

The total estimated delivery time is 4–7 business days, including:

  • Handling time: 1–2 business days
  • Transit time: 3–5 business days

Delivery estimates begin after an order has been successfully placed and payment has been confirmed.

Shipping Cost

Zylvoria offers free standard shipping on all U.S. orders.

The shipping cost displayed at checkout will match the shipping terms stated on our website.

Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email containing the available purchase details.

Once the order ships, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the shipment.

Shipping Carriers

Orders may be delivered through established shipping and freight carriers depending on the product’s size, weight, destination, and delivery requirements.

Large or oversized products may require freight delivery and may be subject to additional delivery arrangements. Any applicable requirements will be communicated to the customer when necessary.

Shipping Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Transportation delays
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Other unexpected events

Zylvoria will provide available updates when a significant delay becomes known.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

Zylvoria is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete address information provided by the customer.

Order Changes and Cancellations

Customers should contact us as soon as possible to request an order change or cancellation.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

Orders that have already shipped may need to be handled according to our Return and Refund Policy.

Multiple Shipments

Orders containing multiple products may be shipped separately depending on product availability, warehouse location, size, or carrier requirements.

Customers may receive separate tracking information for each shipment. There is no additional standard shipping charge when an order is divided into multiple shipments.

Large and Oversized Products

Certain products, including storage sheds, generators, lawn equipment, and above-ground pools, may require specialized or freight delivery.

For these orders:

  • The carrier may contact the customer to coordinate delivery.
  • A valid telephone number may be required.
  • An adult may need to be present to receive the shipment.
  • Delivery may be limited to the curbside or another accessible location.
  • Customers should inspect the shipment before accepting delivery where possible.

Any product-specific delivery information will be displayed on the product page or communicated after the order is placed.

Lost Orders

If tracking information shows no movement for an extended period or an order appears lost in transit, please contact us with your order number.

Our team will review the shipment and, where appropriate, work with the carrier to begin an investigation.

A carrier investigation may be required before a replacement, refund, or another resolution can be approved.

Damaged Orders

Customers should inspect delivered packages and products as soon as possible.

If an order arrives damaged, please contact us promptly and provide:

  • Your order number
  • A description of the damage
  • Photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label
  • Any available delivery documentation

Please retain the original product and packaging while the claim is being reviewed.

Zylvoria will evaluate the issue and assist with an appropriate resolution based on the circumstances.

Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members or nearby neighbors.
  3. Review any delivery photograph or carrier notice.
  4. Allow a short period in case the carrier marked the package delivered early.
  5. Contact the carrier and Zylvoria if the order remains missing.

We may request additional information or require a carrier investigation before providing a resolution.

Contact Us

For questions about shipping or an existing order, please contact:

Zylvoria
Phone: +1 (937) 946-2665
Email: support@zylvoria.com
Address: 305 Greif Pkwy, Delaware, OH 43015, United States