At Zylvoria, we stand behind the quality of our products. Eligible products purchased directly from Zylvoria include a 3-Year Limited Warranty from the original date of purchase, unless a different warranty period is clearly stated on the applicable product page.

Warranty Coverage

This limited warranty covers verified defects in materials or workmanship that occur during normal residential use and proper operation of the product.

Warranty coverage applies only to the original purchaser and is not transferable. Proof of purchase may be required before a warranty claim can be approved.

What Is Covered

Depending on the product and the nature of the verified defect, warranty coverage may include:

  • Repair of the affected product or component
  • Replacement parts
  • Replacement of the product with the same or a functionally equivalent model
  • Another appropriate remedy determined by Zylvoria

Replacement products or parts may be new, refurbished, or functionally equivalent, where permitted by applicable law.

Product-Specific Coverage

Warranty coverage may vary by product type and component. Batteries, chargers, engines, motors, blades, hoses, wheels, accessories, and other components may have different coverage terms when clearly stated on the product page or accompanying documentation.

If a product page provides a different warranty period or product-specific condition, the information stated on that product page will apply.

What Is Not Covered

This limited warranty does not cover damage or failure resulting from:

  • Normal wear and tear
  • Misuse, abuse, neglect, or improper handling
  • Accidents, impact damage, fire, flooding, or other external causes
  • Improper assembly, installation, storage, transportation, or maintenance
  • Operation contrary to the user manual or safety instructions
  • Unauthorized repairs, alterations, or modifications
  • Use of incompatible parts, batteries, chargers, fuel, accessories, or attachments
  • Cosmetic damage that does not affect normal product operation
  • Rust, corrosion, fading, scratches, dents, or discoloration
  • Consumable or wear items such as blades, chains, belts, filters, spark plugs, tires, hoses, and similar components
  • Commercial, rental, institutional, or unusually heavy use unless expressly covered on the product page
  • Products with removed, altered, or unreadable serial numbers or identification labels
  • Products purchased from an unauthorized third-party seller

Warranty Claim Requirements

To submit a warranty claim, contact Zylvoria Customer Support and provide:

  • Your full name
  • Order number
  • Product name and model
  • Date of purchase
  • A clear description of the issue
  • Photographs or videos showing the defect
  • Product serial number or identification label, where applicable
  • Any additional information reasonably requested to evaluate the claim

Please do not return or ship a product without first receiving written authorization and instructions from Zylvoria.

Claim Review Process

After receiving the required information, our team will review the claim and may request troubleshooting, additional photographs, videos, or inspection of the product.

Submitting a claim does not automatically guarantee warranty approval. Coverage will be determined after the product issue and purchase information have been reviewed.

Approved Warranty Remedies

If a claim is approved, Zylvoria may, at its discretion and subject to applicable law:

  • Provide replacement parts
  • Arrange a repair
  • Replace the product
  • Provide a functionally equivalent replacement
  • Offer another appropriate resolution

The remedy offered will depend on the product, the defect, parts availability, and other relevant circumstances.

Shipping and Transportation

Zylvoria will provide written shipping or service instructions for approved warranty claims.

For standard-size products, Zylvoria may provide a prepaid shipping label when return shipment is required.

For oversized products, including riding equipment, generators, pools, sheds, or other freight items, special transportation or freight arrangements may be required. Customers must not independently ship oversized products without written authorization.

Any unauthorized shipping, delivery, installation, removal, packaging, or transportation expense may not be reimbursed.

Replacement Products and Parts

A replacement product or part does not begin a new three-year warranty period. It will remain covered for the remainder of the original product’s warranty period or for any longer minimum period required by applicable law.

Availability of exact replacement models, colors, specifications, or components is not guaranteed. A functionally equivalent replacement may be provided when the original item is unavailable.

Limitation of Warranty

This limited warranty provides specific legal rights. Customers may also have additional rights under applicable state or federal law.

To the extent permitted by law, Zylvoria is not responsible for indirect, incidental, special, or consequential losses resulting from product failure, loss of use, installation, removal, transportation, or delayed warranty service.

Nothing in this policy limits any rights that cannot legally be excluded or restricted.

Policy Updates

Zylvoria may update this Warranty Policy when necessary. Any changes will apply prospectively and will not reduce valid warranty coverage already provided with a completed purchase.

Contact Information

For warranty questions or to start a claim, contact us:

Zylvoria
Email: support@zylvoria.com
Phone: +1 (937) 946-2665
Address: 305 Greif Pkwy, Delaware, OH 43015, United States

Customer Support Hours:
Monday–Friday: 8:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed